Backcountry Mechanical

My air conditioning went out late at night and I left a phone message to get it repaired and the next morning back country mechanical was here to fix it. The customer service knowledge and skill set was outstanding. They quickly fix the problem and add me up running in a short amount of time. I highly recommend the superior company. They were just totally outstanding and I am so grateful to them.

AC was not cooling. The technicians arrived on time and went to work immediately. They recharged my system and discussed the possibility of future problems to make me aware of potential issues. They were courteous and respectful at all times. I highly recommend Backcountry and will definitely use them again if the need arises.

These guys are quick efficient and very competitively priced! They installed a heater in our shop and we couldn’t be happier!! Would highly recommend them.

Zach was very helpful and professional. We had him come out for maintenance on our older furnace. He took the time to answer questions I had on the proper use and cleaning of a different gas appliance in my home. Thank you for the awesome service!

My experience with Back Country Mechanics was outstanding! ​I called for a furnace repair, and the owner showed up at my house less than an hour later. He was incredibly professional, polite, and clearly knowledgeable. Best of all, he diagnosed and fixed the issue in a stunning 10 minutes. ​I was extremely impressed by his professionalism and immediate responsiveness. The fact that he was so quick and effective speaks volumes about his expertise. If you're looking for fast, professional service that delivers results, I would highly recommend Back Country Mechanics to anybody. They earned a customer for life!

Hunter is the man! We needed two new large units. A central heat and air unit for the main house and a two Zone mini-split for our addition. Our house was built in 1956 with a large L shaped addition in 2006, so we had to do some problem solving to get all areas heated and cooled. We also had to get him to redo almost all of the old inadequate poor duct work. The price was much more reasonable than others. Plus others were not really interested as we live in Custer. Hunter replies to your inquiries in a timely manner. Very professional along with online invoices and payments. Hunter is a very professional man who cares and is growing his buisness, helping homeowners that most others ignore. He has a very prosperous future ahead. We are so thankful for him. Our heating and air bills are lower. The units we got had about $2000 in federal tax credits, sweet! We can now relax in the cold winters. A ++

My carbon monoxide detector went off after turning on my heat. I called and they were able to send a technician out within 3 hours. Travis did a thorough examination with his carbon monoxide detector, a quick unit clean, and ensured there was no carbon monoxide leakage. He was extremely professional and efficient. He offered to pit us on the call list for a spring checkup as well. He preemptively inspects your system to see where trouble may occur before it gets out of hand with expenses. Very satisfied with his timeliness, service, and professionalism. Would highly reccomend!

Quick and easy, very professional. Ty

Prompt and thorough service and very responsive, will definitely continue to uses

Hunter was great! He was on time, very professional, and very informative with what was going on with our A/C unit. He had it repaired in no time!! I would highly recommend them for any HVAC needs!

Excellent service!! Thank you

My wife and I met with Zack so he could assess our current equipment he did an outstanding job giving us the information we need and putting together a quote his customer service and attitude was a true reflection how people should be in business and the excitement and motivation to help others hats off to this new company they will do awesome Chad and Sally S.

AC was going right away! On time and text alerts to know when they were arriving!

Highly recommend this company! Their customer service was excellent! I had a schedule conflict with my original appointment date and had to leave a message after business hours. They texted me shortly after and we were easily able to arrange a new appointment. The technician, Zach was friendly, polite and efficient. It was rainy out and he took his shoes off before walking on my carpet. He had our AC cooling again within 15 minutes. The price was reasonable, they gave us a Veteran's discount and they offer a 30 day guarantee on their work. Thank you!

Wow! What a refreshing experience, Hunter (Owner) showed up on time and did a brief assessment of our heat pump, determined the condenser motor was bad. He didn't have one on the truck for our model so we made a follow up appt for the following day. This company uses texting to confirm appointments and gives you a heads when they are on the way...Brilliant! Showed up the next day, on time again, and fitted the new motor. After paying the bill, I immediately got a text with my paid invoice. The best part...they don't charge mileage, and we are 30 miles from Rapid ! Guess who's on speed dial if the need arises? Thanks Tina (answers the phone) and Hunter for a great job!

Hunter and Travis were fantastic when our furnace went out! Fast, reliable and totally honest and reasonably priced! Highly recommend!!

Wow. Backcountry Mechanical Heating and Cooling Solution solved my intermittent furnace issue on their first visit. This issue was looked at and left unresolved by two other HVAC companies. One of the companies did try different things and was really good but in the end only Backcountry Mechanical Heating and Cooling Solution resolved the long-standing issue. What set Hunter, the owner, and Zach, his employee apart from the other two companies is they listened. I wanted this old furnace repaired if it was safe to do so. The firebox was not cracked and had been inspected many times by the other two companies. Hunter and Zack looked at it, confirmed it was fine, and those two proceeded to diagnose the issue. They tested electrical components over & over while the furnace was trying to run and when it did run for a few minutes. They stared at it, gave it some thought, and then arrived at a solution. Viola! Fixed. This furnace has worked like a dream the last 5.5 days. It turns on and blows heat when it is cold and shuts off when the temp is reached. It does this multiple times throughout the day and night. Again, Backcountry Mechanical Heating and Cooling Solution listened to me. The other two companies showed up and immediately told me to replace the furnace, that it was not with the expense to fix. Their estimates ranged from $16,000 to $40,000 depending on what new system I installed. I did not want to spend that kind of money immediately - I needed the furnace fixed if it was safe to do so. When it did work, again, the issue was intermittent, it ran fine. But, those companies would not listen to me. They just wanted the replacement job. Thank you Hunter and Zach. Listening to customers, doing what they ask while explaining the pros & cons of what is being asked, trying different things, and thinking deep are qualities employed by many successful companies. Backcountry Mechanical Heating and Cooling Solution is a successful company because of these qualities.

Backcountry Mechanical is a professional team to work with. Honest and hard working.

They were wonderful! Even willing stay on the phone with our home warranty agent while my toddler was talking their ear off. Definitely using them again!

Backcountry mechanical does amazing work and takes pride in their work. Great customer service as they always answer the phone instead of talking to answering machine like most companies! Highly recommend !

Fantastic gentleman to work with. Fit us in on a Sunday during absolutely frigid temperatures. After the furnaces had been ‘fixed’ by another company 5 days before. Thank you so much for your help!

Very good customer service. They helped us out in a bind when our furnace’s heating element went out. There was an issue with the furnace company’s warranty, but Hunter was able to get them to honor it and save us ALOT of money. Thank you guys. 10/10 would recommend.

Hunter and Zach have been great to work with. With their help our home is cool n comfy again. Prices are great and customer service is outstanding! Mr. And Mrs. Barlow

Hunter and Zach have been great to work with. With their help our home is cool n comfy again. Prices are great and customer service is outstanding! Mr. And Mrs. Barlow

Highly recommended and will definitely use again! My A/C went out and i couldn't find anyone that could repair a mini split. After contacting Backcountry Mechanical and explaining our situation, Hunter came out and did a full troubleshooting session. By the time he left i knew what was needed. He also went above and beyond and found out that the parts were going to be covered by the manufacturer warranty. Parts were ordered and he called me twice to keep me in the loop on what was going on. Once received, he came out and got everything installed. Very professional and courteous. You cant go wrong with these guys!

Great service! Estimate was final cost. Installed quickly, very reliable!

Came within an hour of calling and got my furnace running in less than 20 minutes.

It's single digits outside and my heater stopped working. These were the only folks who offered to come out not only the same day but within the hour. They fixed my heater right away. I am so grateful I could cry!

Hunter Schofield is a very professional & courteous HVAC technician. I highly recommend Backcountry Mechanical of Rapid City for any heating or air conditioning services.

Backcountry Mechanical is a highly recommended HVAC company! Their customer service and prompt response was appreciated! They stand behind their work and answer all calls so you don’t have to talk to a machine! No hidden costs!

Great service! I would highly recommend Backcountry Mechanical!!

Quality work!

Hunter is an amazing guy and takes pride in his work! 10/10 recommend him for all your heating/air needs!