Wow. Backcountry Mechanical Heating and Cooling Solution solved my intermittent furnace issue on their first visit. This issue was looked at and left unresolved by two other HVAC companies. One of the companies did try different things and was really good but in the end only Backcountry Mechanical Heating and Cooling Solution resolved the long-standing issue.
What set Hunter, the owner, and Zach, his employee apart from the other two companies is they listened. I wanted this old furnace repaired if it was safe to do so. The firebox was not cracked and had been inspected many times by the other two companies. Hunter and Zack looked at it, confirmed it was fine, and those two proceeded to diagnose the issue.
They tested electrical components over & over while the furnace was trying to run and when it did run for a few minutes. They stared at it, gave it some thought, and then arrived at a solution. Viola! Fixed. This furnace has worked like a dream the last 5.5 days. It turns on and blows heat when it is cold and shuts off when the temp is reached. It does this multiple times throughout the day and night.
Again, Backcountry Mechanical Heating and Cooling Solution listened to me. The other two companies showed up and immediately told me to replace the furnace, that it was not with the expense to fix. Their estimates ranged from $16,000 to $40,000 depending on what new system I installed. I did not want to spend that kind of money immediately - I needed the furnace fixed if it was safe to do so. When it did work, again, the issue was intermittent, it ran fine. But, those companies would not listen to me. They just wanted the replacement job.
Thank you Hunter and Zach. Listening to customers, doing what they ask while explaining the pros & cons of what is being asked, trying different things, and thinking deep are qualities employed by many successful companies. Backcountry Mechanical Heating and Cooling Solution is a successful company because of these qualities.
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